Privacy Policy

Last updated: November 1, 2026

1. Introduction and Who We Are

This Privacy Policy applies to the Moons Media Group website at moonsmediagroup.com, The Lab landing page at moonsmediagroup.com/lab/, the tools and experiments hosted at lab.moonsmediagroup.com, and the client portal at portal.moonsmediagroup.com (collectively, the “Services”), unless a specific tool provides a separate privacy notice.

Moons Media Group is operated by Moons Media Internet Consultancy - FZCO (“we”, “us” or “our”). We are the data controller responsible for personal data processed through the Services. Our registered office is located at Dubai Digital Park, Building A1, Dubai Silicon Oasis, Dubai, United Arab Emirates.

Although Moons Media Internet Consultancy - FZCO is established outside the European Economic Area (EEA) in the United Arab Emirates (UAE), the processing of personal data belonging to Belgian and European users is carried out in strict compliance with the General Data Protection Regulation (GDPR/AVG), applicable Belgian legislation, and other relevant international regulations.

2. Which data do we collect

We may collect and process the following categories of personal data when you use our platform, contact forms, or the AI-powered tools in The Lab:

• Identification & Contact data: Name, email address, and any information you provide voluntarily when filling out a form or creating an account.

• Usage data: IP address, browser type, operating system, visited pages and timestamps, processed through server logs, security services and, where consent is provided, analytics tools.

• Tool data: Content, text, prompts, photos, videos, notes or other information that you choose to submit through a tool in The Lab. The exact data processed depends on the tool you use.

• Client portal data: The email addresses of client contacts who are given access to the client portal, the one-time login codes sent to those addresses, and login records (email address, IP address, browser and time of each login). The portal uses a strictly necessary login cookie and no analytics or advertising cookies.

3. Purposes and Legal Bases for Processing

We process your personal data for the following specific purposes:

• Providing our Services: To grant you access to our website and ensure the proper functioning of the AI tools in The Lab (Legal basis: Execution of an agreement).

• Website Security: To detect and prevent malicious traffic, bot attacks, and spam using security partners like Cloudflare. Our contact form uses Cloudflare Turnstile to check that a message is sent by a person rather than an automated program. Turnstile loads on the page that contains the form, so your IP address and technical details about your browser and device are shared with Cloudflare when you open that page. Turnstile sets no cookies, and Cloudflare does not use this data for advertising (Legal basis: Legitimate interest).

• Analysis and Improvement: To monitor website traffic and optimize the user experience and performance of our tools (Legal basis: Legitimate interest / Consent for cookies).

• Client portal: To share documents securely with our clients and to make sure that only the people we have invited can open them. Login codes and access checks are handled by our security partner Cloudflare (Legal basis: Execution of an agreement / Legitimate interest).

4. Data Retention Periods

We store your data no longer than strictly necessary for the purposes they were collected for:

• Contact and account data: Up to 5 years after our last operational contact or upon your request to delete the account.

• Usage and Analytics data: Maximum of 2 years after collection, fully matching our cookie expiration policy.

• Client portal access data: Email addresses with portal access are kept for as long as we work with the client and are removed when access is no longer needed. Login records are kept by Cloudflare for security purposes for no longer than 30 days.

5. International Data Transfers and Your Rights

Because Moons Media Group is based in the UAE, your data may be transferred and stored outside the European Economic Area (EEA). We secure these transfers using appropriate safeguards, such as Standard Contractual Clauses (SCCs).

Under the GDPR, European users retain all standard privacy rights, including the Right to Access, Rectification, Erasure (Right to be Forgotten), and the Right to restrict or object to processing. You also hold the right to lodge a complaint with the Belgian Data Protection Authority (Gegevensbeschermingsautoriteit).

6. Contact Information

For any questions regarding this Privacy Policy or to exercise your rights, you can contact us directly via:

Email: info@moonsmediagroup.com | Phone: +971 58 876 1001

Address: Dubai Digital Park, Building A1, Dubai Silicon Oasis, Dubai, United Arab Emirates.